• TDS refund claims will take a minimum of 15 business days to be processed depending upon the monthly cycle.
• Credit bureau related concerns may take up to 7 business days to be resolved, as the matter needs to be raised to different credit information bureaus.
• Generally, resolution will be provided in 7 days but may also depend on the type of service request being made and the dependency on the customer related actions.
• All information / communication is sent only to the registered mobile number or the email address updated in our system. In-case you need to change or correct your details, we request you to contact us via the details mentioned above. In-case you haven’t received any revert from us, we request you to call us and confirm your email address or check your junk or spam folders.
• Although we will ensure that all your queries and requests get resolved as per your satisfaction , you can always escalate the same to [email protected] in case there is any delay in resolution .
• We also adhere to the RBI Ombudsman Scheme and the details of the Nodal officer and the implementation of the scheme can be viewed in the below section of Company Policies in the document “Salient Features – Ombudsman Scheme & Details”.

We apologize if your concern has not been resolved. Let us assure you that all cases are regularly reviewed to ensure customer satisfaction.